Refund policy

IN ORDER TO RETURN/EXCHANGE A PRODUCT: YOU HAVE 14 DAYS FROM THE DATE OF ARRIVAL OF YOUR PURCHASE. TO PROCEED, PLEASE ALWAYS NOTIFY US AT WECARE@SONIA-CARRASCO.COM INDICATING THE PRODUCT YOU WISH TO CHANGE AND THE REASON WHY YOU WANT TO CHANGE IT.

ANY RETURN/EXCHANGE WILL ONLY BE ACCEPTED WHEN THE ITEM IS IN PERFECT CONDITIONS WITH ITS ORIGINAL PACKAGING. PLEASE SEND THE PRODUCTS YOU WANT TO CHANGE TO BELOW ADDRESS:

Sonia M. Carrasco, Passatge Milans 58, piso 2, 08907 L'Hospitalet del Llobregat, Barcelona, Spain.

THE CUSTOMER IS RESPONSIBLE FOR PAYMENT OF ALL IMPORT DUTIES AND CUSTOMS CHARGES, WHEREVER THAT APPLIES, AND IN ACCORDANCE WITH THE RELEVANT LOCAL, APPLICABLE LAWS

WE RECOMMEND YOU TO SEND THE PACKAGE WITH TRACKING NUMBER TO AVOID ANY LOST IN THE TRANSIT. ANY EXCHANGE FOR ANOTHER ITEM WILL GENERATE NEW SHIPPING COSTS THAT WILL BE AT YOUR CHARGE.

REFUND:

IN ORDER TO RETURN A PRODUCT: YOU HAVE 14 DAYS FROM THE DATE OF ARRIVAL OF YOUR PURCHASE. TO PROCEED, PLEASE SEND US MAIL AT WECARE@SONIA-CARRASCO.COM INDICATING THE PRODUCT YOU WANT TO RETURN AND THE REASON WHY YOU WANT TO RETURN IT.

ANY REFUND WILL ONLY BE ACCEPTED WHEN THE ITEM IS IN PERFECT CONDITIONS WITH ITS ORIGINAL PACKAGING. PLEASE SEND THE PRODUCTS YOU WANT TO RETURN TO BELOW ADDRESS:

Sonia M. Carrasco, Passatge Milans 58, piso 2, 08907 L'Hospitalet del Llobregat, Barcelona, Spain.

WE RECOMMEND YOU TO SEND THE PACKAGE WITH TRACKING NUMBER TO AVOID ANY LOST IN THE TRANSIT. ONCE WE RECEIVE YOUR PARCEL AND ENSURE THE PRODUCT IS IN GOOD CONDITIONS, WE WILL REFUND YOU THE MONEY OF THE PRODUCT TO THE SAME METHOD PAYMENT YOU USED TO PAY.