We aim to process your order within 1 – 2 days of it being placed. Sonia Carrasco® only ships orders Monday to Friday, during office hours (9am – 5pm GMT+1), and does not operate on public holidays. All orders will be sent from our warehouse in Barcelona (Spain).
Below are the delivery methods available with estimated arrival time:
SERVICE COST ESTIMATED DELIVERY
Standard Shipping Spain (Peninsula and Balearic Islands) 1-3 business days.
Standard Shipping Spain (Canary Islands) 2-5 business days.
Standard Shipping Europe and UK 2-5 business days.
Standard Shipping outside of Europe 5-9 business days.
Please note that these are estimated delivery times only, therefore Sonia Carrasco® is not guaranteeing delivery dates.
Once your order is ready to ship you will receive a tracking number via email. You can use this tracking number to see where your package is currently located. Your order will be delivered by a local courier who will attempt to deliver the goods to you one time . They will also leave a notice card after their delivery attempt to advise on what you can do to arrange the receipt of your package whether scheduling a new delivery attempt or picking the goods at your closest Access Point. Your signature will be required upon delivery.
Sonia Carrasco® is not responsible if an Access Point temporarily closes for vacations and thus the delivery is delayed.
Items may be subject to Customs inspection and duty (if applicable). Customs clearance is not included in delivery standard/transit time.
If you have any questions related to your delivery, please contact our Customer Care team at firstname.lastname@example.org
Taxes and Duties
Customers may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.
All prices listed on our site are in Euros or U.S. Dollars and charged to in Euros or U.S. Dollars. The bank that has issued your card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate.
(Please note that Sonia Carrasco® do not make any guarantees or promises about what the current exchange rate is or what you will be charged by your bank, as this is out of our control.)
International Shipping Restrictions
Unfortunately, due to certain labeling, product content and embargo restrictions, we currently do not ship all products available on our website(s) to all countries. If you have a restricted item in your cart, you will receive a message during checkout that lists the restricted item along with specific instructions to remove the item from your cart or to change the shipping method or address if applicable.